Shipping/Return/Exchange Policy

SHIPPING & DELIVERY 

 

We value our dear customers a lot , we work hard towards fulfilling all your needs and providing you full satisfaction. All our products are available for delivery PAN India and Internationally in countries like Canada , US, UK, Australia.

Shipping cost will be calculated at the time of checkout based on the PINCODE & weight of your order.

Orders will be delivered within 15-21 days PAN India and 3-4 weeks Internationally.

Kindly make sure you have entered the exact accurate address. Incase of failed delivery we will attempt the delivery again only twice. All orders require signature on receipt.

We will be unable to redirect the package to different location so please make sure to enter the correct address.

When your order is ready to ship we will notify you via e-mail/ SMS regarding the details.

Kindly note that we do not offer COD (Cash on delivery) service.

 

Once you have received your order feel free to share your reviews with us at info@theflowerlady.in

 

RETURN AND EXCHANGE POLICY

 

All our pieces are hand crafted after hours and hours of work put in by our embroiderers , dyers , tailors and the perfect outfit is made for you. Each outfit is made on order and created especially for you. As a result we are bound to have a NO RETURN , NO EXCHANGE POLICY.

However, having said that if there is any issue regarding the following only in these circumstances we can assist you -

a) Stitching or fit incase of custom order only

b) Damage/Defect from our side

These issues will be fixed by us without any additional charge (except shipping) and in such case you must write to us at info@theflowerlady.in or Whatsapp us at +91 99101-97174 within 12 HOURS of receiving the order along with clear images of the problem areas in the outfit.

 

CANCELLATION POLICY

 

Orders can ONLY be cancelled within 12 HOURS - Full Refund

 

Orders cancelled after 12 HOURS - NO REFUND

 

If you must , you can mail us for order cancellation WITHIN 12 HOURS .

email- info@theflowerlady.in

 

Amount will be credited to your bank account within 7-10 working days.